Patient Experience Manager
2.
6 Anacortes, WA Anacortes, WA Full-time Full-time $45,760 - $70,093 a year $45,760 - $70,093 a year 16 hours ago 16 hours ago 16 hours ago About us Wellness for Life is a small business in Anacortes, WA.
We are professional, agile, professional and our goal is to help patients achieve their optimum levels of health.
Our work environment includes:
Modern office setting Food provided Food provided Modern office setting Growth opportunities Wellness programs At Wellness For Life we not only strive to deliver excellent care, we strive to deliver a total wellness luxury experience for every patient.
The entire Wellness For Life experience is expected to be above the standards of every other service around.
We do this by fostering a trusting, warm, comforting, welcoming, and professional environment.
Our goal is to have every patient feel amazing before, during, and after their visit at Wellness For Life.
Your role is to help the clinic function at its peak.
To be the backbone of the day to day functions.
Your responsibility, as the first employee patients see when they enter the clinic, is to look professional and polished to help further promote this image of the clinic.
Please greet and welcome every patient warmly to establish comfort and trust.
When it comes to healthcare, it is imperative that patients feel that they are in a safe environment and in trusting hands.
You are the manager of all patient facing activites including other front desk staff.
Expected Tasks and
Responsibilities:
Opening and closing the clinic for the day:
Turn lights on all throughout the clinic.
Help develop the sense of relaxation by placing fresh water and oil in diffusers throughout the clinic.
Place water out every day with fresh water.
and fruit.
Place the sidewalk sign outside and flip over the open sign on the door.
Turn Alexa music on.
Clean the water jug.
Empty trash bins throughout clinic.
Wipe down/dust all surfaces in front room and restroom at least once a week and as needed.
Bring the sidewalk sign in and face the board towards the door so people can read the promotions from outside.
Check all business cards and brochures to ensure they are faced outwards and have enough in stock, if not order more.
Lint brush lobby and IV chairs.
Break down boxes and dispose of them.
Stock guest bathroom:
toilet paper, Kleenex, soap, etc.
Prepare for patient procedures for the day:
Have Alle open before Aesthetic patients arrive.
Read notes of all appointments for the day and ensure providers are aware of any discrepancies, abnormalities, or extra notes noted during this visit - i.
e.
, if the patient has a follow-up appointment but also needs a weight loss shot or labs drawn.
This helps the providers better prepare for the visit and allows the patient to experience a seamless visit, furthering that trusting relationship.
Be available at the front of the clinic as much as possible.
Limit the amount of time you are away from the front desk.
Use Wellness For Life pens/notepads up front and to give to patients.
Work to become knowledgeable about our services (the basics) to help guide patients and when they have questions that you cannot answer or they require lengthy answers, see if a provider is available to speak with the patient.
If no provider can speak with the patient, ask them to make a consultation.
Our main goal is to get patients appointments to see providers.
We can give costs of services over the phone, but no estimates.
Answer phones with a pleasant greeting Wellness For Life this is XXX, how can I help you? Always take messages and leave them on the chat workspace for the appropriate provider when they are unavailable to come to the phone.
Assist with filing in the office.
Scan appropriate documents into patient charges.
Keep the area around your desk free of bags/boxes/clutter.
Please refrain from eating at the front desk.
Please no cell phone use while patients are in the front of the clinic.
We understand emergencies happen and at times we will request for you to complete a task that may require the use of your phone, but all patients deserve the respect of your undivided attention, and excessive or constant cell phone use will not be tolerated.
When taking a phone call or text, please step into the kitchen/back room.
Schedule appointments for patients and read it back to them to ensure the correct date and time are entered.
Get credit card information at this time to confirm appointments for the necessary providers.
Greet every patient upon entry into the clinic, making them feel welcome and prioritized.
Hi welcome to Wellness For Life.
My name is xxx, how can I help you? Do you have an appointment today? Or if you are with a patient, Welcome, I'll be right with you, etc.
Communicate with them that they will have forms to fill out or before their provider can see them.
Offer them a beverage while they wait.
Check patients in:
that their provider will be with them shortly or that you will go check to see if she is ready for them.
For aesthetic patients, ask if they are Alle or Aspire reward program members, look up their information and relay any available points or promos they have available.
Attempt to keep as much information private as possible.
Patient privacy is a top priority, speak softly to them when other patients are in the clinic.
Walk patients to their treatment rooms when possible and close the doors for privacy.
If a patient has just left that treatment room, ensure nothing has been left behind before rooming the next patient.
Ensure smooth transitions when a patient is handed from check-in to a provider, from one provider to the next, and back to you for checkout to further promote the feelings of comfort, trust, and luxury.
If we seem fragmented, the patients can pick up on this and lose trust.
We never want to appear thrown off by anything, we must remain flexible and determined to make things work with as much ease as possible.
Check patients out after treatments:
Create a sale receipt for every transaction.
Always ask if they would like to book their next visit/follow-up appointment before they leave:
During checkout thank them for coming in.
Give goodie bags away, especially when patients are getting paperwork to take home or receipts, just place them in the bag and send them on their way! This helps promote us and our service lines.
Hours Your work schedule hours are 9:
30 AM - 6:
00 PM Mon-Fri.
Additionally, there is a managment meeting Monday from 9 -10 am.
You will never be required to work after hours.
However, we occasionally host events or other after hour activities, if you can assist with them, you will receive comp time for those hours worked.
Dress Code and Uniform Policy The clinic will provide logoed scrubs that you are expected to wear while at work.
Looking professional and well kempt is an expectation.
If we wish to maintain the idea of wellness and cleanliness at Wellness For Life, we need to embody that inside and out, and we need to live by that standard as well.
This includes coming into the clinic with clean hair, wearing hair in a neat and tidy way, maintaining a clean face, wearing clean clinic-provided scrubs that are free of wrinkles.
Behavioral Standards Always maintain a professional work environment.
This includes every interaction with patients, customers, coworkers and providers.
Teamwork is a must and ensuring efficient working relationships is a priority at Wellness For Life.
Establishing a healthy work environment and healthy work relationships will assist us in cultivating an efficient and effective workplace in which we all maintain respect for one another.
We aim to function like a well-oiled machine, where everyone has a different and specific role, but they all work together to achieve the same outcomes.
Again, this comes back to the patient experience.
The more seamless we work, the safer and more comfortable they feel in our hands.
We also want Wellness For Life to be an enjoyable work experience.
These expectations will serve as your guideline while working at Wellness For Life.
However, this position may evolve over time to include new tasks or to remove obsolete ones.
Management will ask to meet with you every 3-6 months to discuss the role, how it is working for you and the clinic, and to identify any improvements we can make together.
Again, we want teamwork to be our driving force and your input will be valued.
Job Type:
Full-time Pay:
$45,760.
00 - $70,093.
00 per year
Benefits:
Employee discount Paid time off Schedule:
8 hour shift Day shift Work setting:
In-person Medical office Ability to Relocate:
Anacortes, WA 98221:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Anacortes, WA Anacortes, WA Full-time Full-time $45,760 - $70,093 a year $45,760 - $70,093 a year 16 hours ago 16 hours ago 16 hours ago About us Wellness for Life is a small business in Anacortes, WA.
We are professional, agile, professional and our goal is to help patients achieve their optimum levels of health.
Our work environment includes:
Modern office setting Food provided Food provided Modern office setting Growth opportunities Wellness programs At Wellness For Life we not only strive to deliver excellent care, we strive to deliver a total wellness luxury experience for every patient.
The entire Wellness For Life experience is expected to be above the standards of every other service around.
We do this by fostering a trusting, warm, comforting, welcoming, and professional environment.
Our goal is to have every patient feel amazing before, during, and after their visit at Wellness For Life.
Your role is to help the clinic function at its peak.
To be the backbone of the day to day functions.
Your responsibility, as the first employee patients see when they enter the clinic, is to look professional and polished to help further promote this image of the clinic.
Please greet and welcome every patient warmly to establish comfort and trust.
When it comes to healthcare, it is imperative that patients feel that they are in a safe environment and in trusting hands.
You are the manager of all patient facing activites including other front desk staff.
Expected Tasks and
Responsibilities:
Opening and closing the clinic for the day:
Turn lights on all throughout the clinic.
Help develop the sense of relaxation by placing fresh water and oil in diffusers throughout the clinic.
Place water out every day with fresh water.
and fruit.
Place the sidewalk sign outside and flip over the open sign on the door.
Turn Alexa music on.
Clean the water jug.
Empty trash bins throughout clinic.
Wipe down/dust all surfaces in front room and restroom at least once a week and as needed.
Bring the sidewalk sign in and face the board towards the door so people can read the promotions from outside.
Check all business cards and brochures to ensure they are faced outwards and have enough in stock, if not order more.
Lint brush lobby and IV chairs.
Break down boxes and dispose of them.
Stock guest bathroom:
toilet paper, Kleenex, soap, etc.
Prepare for patient procedures for the day:
Have Alle open before Aesthetic patients arrive.
Read notes of all appointments for the day and ensure providers are aware of any discrepancies, abnormalities, or extra notes noted during this visit - i.
e.
, if the patient has a follow-up appointment but also needs a weight loss shot or labs drawn.
This helps the providers better prepare for the visit and allows the patient to experience a seamless visit, furthering that trusting relationship.
Be available at the front of the clinic as much as possible.
Limit the amount of time you are away from the front desk.
Use Wellness For Life pens/notepads up front and to give to patients.
Work to become knowledgeable about our services (the basics) to help guide patients and when they have questions that you cannot answer or they require lengthy answers, see if a provider is available to speak with the patient.
If no provider can speak with the patient, ask them to make a consultation.
Our main goal is to get patients appointments to see providers.
We can give costs of services over the phone, but no estimates.
Answer phones with a pleasant greeting Wellness For Life this is XXX, how can I help you? Always take messages and leave them on the chat workspace for the appropriate provider when they are unavailable to come to the phone.
Assist with filing in the office.
Scan appropriate documents into patient charges.
Keep the area around your desk free of bags/boxes/clutter.
Please refrain from eating at the front desk.
Please no cell phone use while patients are in the front of the clinic.
We understand emergencies happen and at times we will request for you to complete a task that may require the use of your phone, but all patients deserve the respect of your undivided attention, and excessive or constant cell phone use will not be tolerated.
When taking a phone call or text, please step into the kitchen/back room.
Schedule appointments for patients and read it back to them to ensure the correct date and time are entered.
Get credit card information at this time to confirm appointments for the necessary providers.
Greet every patient upon entry into the clinic, making them feel welcome and prioritized.
Hi welcome to Wellness For Life.
My name is xxx, how can I help you? Do you have an appointment today? Or if you are with a patient, Welcome, I'll be right with you, etc.
Communicate with them that they will have forms to fill out or before their provider can see them.
Offer them a beverage while they wait.
Check patients in:
that their provider will be with them shortly or that you will go check to see if she is ready for them.
For aesthetic patients, ask if they are Alle or Aspire reward program members, look up their information and relay any available points or promos they have available.
Attempt to keep as much information private as possible.
Patient privacy is a top priority, speak softly to them when other patients are in the clinic.
Walk patients to their treatment rooms when possible and close the doors for privacy.
If a patient has just left that treatment room, ensure nothing has been left behind before rooming the next patient.
Ensure smooth transitions when a patient is handed from check-in to a provider, from one provider to the next, and back to you for checkout to further promote the feelings of comfort, trust, and luxury.
If we seem fragmented, the patients can pick up on this and lose trust.
We never want to appear thrown off by anything, we must remain flexible and determined to make things work with as much ease as possible.
Check patients out after treatments:
Create a sale receipt for every transaction.
Always ask if they would like to book their next visit/follow-up appointment before they leave:
During checkout thank them for coming in.
Give goodie bags away, especially when patients are getting paperwork to take home or receipts, just place them in the bag and send them on their way! This helps promote us and our service lines.
Hours Your work schedule hours are 9:
30 AM - 6:
00 PM Mon-Fri.
Additionally, there is a managment meeting Monday from 9 -10 am.
You will never be required to work after hours.
However, we occasionally host events or other after hour activities, if you can assist with them, you will receive comp time for those hours worked.
Dress Code and Uniform Policy The clinic will provide logoed scrubs that you are expected to wear while at work.
Looking professional and well kempt is an expectation.
If we wish to maintain the idea of wellness and cleanliness at Wellness For Life, we need to embody that inside and out, and we need to live by that standard as well.
This includes coming into the clinic with clean hair, wearing hair in a neat and tidy way, maintaining a clean face, wearing clean clinic-provided scrubs that are free of wrinkles.
Behavioral Standards Always maintain a professional work environment.
This includes every interaction with patients, customers, coworkers and providers.
Teamwork is a must and ensuring efficient working relationships is a priority at Wellness For Life.
Establishing a healthy work environment and healthy work relationships will assist us in cultivating an efficient and effective workplace in which we all maintain respect for one another.
We aim to function like a well-oiled machine, where everyone has a different and specific role, but they all work together to achieve the same outcomes.
Again, this comes back to the patient experience.
The more seamless we work, the safer and more comfortable they feel in our hands.
We also want Wellness For Life to be an enjoyable work experience.
These expectations will serve as your guideline while working at Wellness For Life.
However, this position may evolve over time to include new tasks or to remove obsolete ones.
Management will ask to meet with you every 3-6 months to discuss the role, how it is working for you and the clinic, and to identify any improvements we can make together.
Again, we want teamwork to be our driving force and your input will be valued.
Job Type:
Full-time Pay:
$45,760.
00 - $70,093.
00 per year
Benefits:
Employee discount Paid time off Schedule:
8 hour shift Day shift Work setting:
In-person Medical office Ability to Relocate:
Anacortes, WA 98221:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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